Service Users Charter

Our Vision

Our vision is to empower people to live with dignity at home in the knowledge they will receive the best possible care

Our Mission

Our mission is to deliver the highest quality of safe, person centered care meeting each service user’s individual needs using a holistic approach in accordance with the National Standards of better safer healthcare

We also aim to:

  • Support and promote independence, dignity and enhanced quality of life for our service users
  • Provide a range of exceptional services encompassing holistic person-centered care
  • Communicate effectively with all those who may access our services
  • Operate to the highest professional standards of governance, transparency and accountability.
  • Be dynamic, innovative and professional.
  • Continuously strive for excellence in all that we do.

Core Values

  • Commitment to quality of care provision – We strive to ensure that the quality of care provided is safe and effective and focused on the service user.
  • Respect and Dignity – We understand and value that each person is an individual and strive to respect all of their needs, aspirations and abilities and limits.
  • Integrity – We demonstrate a commitment to integrity by being honest and open in all our interactions with our service users, families and other relevant personnel.

Have Your Say

The Myhomecare Satisfaction Survey is now available on the website for you or your family member to complete at any stage. We value your feedback.

When receiving a myhomecare service:

I have the right to

  • A quality service that supports me to live at home.
  • To have someone support me to give me support and speak on my behalf.
  • Be treated with respect.
  • Privacy and confidentiality within the service.
  • To participate in the planning, reviewing and evaluation of my service.
  • Comment and give feedback to myhomecare to help make improvements in service provision.
  • Feel safe and comfortable in my own home with those caring for me.

If you need help, there are people available to support you.
You can ask the person providing the myhomecare Service or contact your local myhomecare office on 1800 400 900
Please visit www. for more information.

Charter of Rights

With every right comes a responsibility.
The following guide accompanies the myhomecare Charter of Rights to communicate:

  • Your right in myhomecare as a service user.
  • What you can expect from myhomecare
  • What myhomecare expects from you.
  • What we do in myhomecare

How to use this guide

1. Quality Services

2. Respect

3. Active Role in my Service

4. Self-determination

5. Privacy and Confidentiality

6. To comment and give feedback

7. Accessible and inclusive buildings

8. To be safe

Servisource office Quayside Business Park, Mill Street, Dundalk.
Tel: 1800400900 Email: